Customer Service Policy:
Pricing
All prices are in Canadian Funds, HST not included
Retail Items
All retail items may be exchanged only if they are returned as purchased (tags/labels on). Exchanges are valid within 30-days of purchase.
Class Cards
The 10 class cards has a 1-year expiry. Single classes never expire.
Expired Classes
Classes must be used before the expiry date. Unused classes purchased after January, 2022, can be added to a new 10-class card. Please email info@hotyogaandpilates for assistance with adding unused classes to your new 10-class card.
Package Transfers
Transfers to Third party are not permitted.
Package Returns
All memberships are final sale, no refunds permitted
Membership Holds
Monthly renewing memberships may be placed on hold for any amount of time. Please email [email protected] for assistance with placing a hold on your membership. We require 15-days written notice for membership changes/holds.
Membership Cancellations
Hot Yoga and Pilates requires a 15-day written notice to cancel any auto-renewing membership. Please email [email protected] to cancel.
Declined Payment
Any declined payments, credit card, or NSF debit requests may be subject to a fee.
Terms and Conditions
Information published on this web site is provided for the use of its visitors and you are advised that, although care has been taken to ensure technical and factual accuracy, some errors may occur. No guarantee is given of the accuracy or completeness of information on these pages. Please be aware that Hot Yoga and Pilates may alter the information on its web site from time to time. Hot Yoga and Pilates shall have no liability arising from the use by any party of the information on this web site. Hot Yoga and Pilates does not warrant the information on this web site in any way and in particular no warranty is given that the web site or its contents or hypertext links are virus free or uncontaminated. You are advised to make your own virus checks and to implement your own precautions in this respect. Hot Yoga and Pilates is not liable for contamination or damage caused by any virus or electronic transmission.
Privacy & Security Policy
We are commitment to Data Security. Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from our sites allow you to opt out of further mailings. Hot Yoga and Pilates will never sell trade, rent, exchange or otherwise share your personal information with any other person, company or organization.
If you have any question or concerns you can contact us directly at E-mail [email protected].